Free, Step-By-Step Help Scout Video Training!
Our video training will teach you how to master the Help Scout platform, so you can deliver exceptional customer support, without wasting time trying to learn the ins and outs of Help Scout on your own! Sign up for our free training, and become a Help Scout pro (in less than 60 minutes).
HOW CAN HELP SCOUT HELP YOUR BUSINESS?
Easy Customer Support Management
Help Scout provides an easy-to-use platform for managing your customer support efforts, ensuring a pleasant customer experience from begining to end.
One Central Mailbox For Everything
The Help Scout Mailbox allows you to consolidate all of your customer communications into one place, which will help you streamline support management.
Powerful Support Features For Success
Help Scout offers a long list of robust features that empower your team to achieve support success, no matter what type question or situation might arise.
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WHAT'S INSIDE OUR FREE TRAINING...
Module 1: Getting Started The Right Way
In this module, we will guide you through the process of setting up your account the right way, as well as understanding the platform. After going through this module, your Help Scout account will be ready to go!
Module 2: Collect Support Requests
In module 2, we will focus on how you can effectively collect support requests from your customers, using several different methods. For example: email forwarding and the Help Scout Beacon.
Module 3: Use Saved Replies In Conversations
Module 3 is all about using Saved Replies as a quick and easy way to responsed to your customer's support questions. With Saved Replies, you can build up a bank of ready-to-go responses with a click of your mouse.
Module 4: Live Chat Using Beacon
This module will teach you how to set up and manage a Live Chat system, using the Help Scout Beacon, so that you can provide real-time customer support.
Module 5: Knowledge Base (Setup)
In this module, you will learn how to set up a Knowledge Base, enabling your customers to easily find answers independently. A Knowledge Base "Doc Site" is an important part of your support system.
Module 6: Knowledge Base (Design)
The final module of our training will teach you how to design your Knowledge Base, with our simple CSS design code included.
BONUS: Knowledge Base Questions Cheat Sheet
As you're setting up your Knowledge Base site, you will need to come up with potential questions that your customers will have, that you need to answer. As a bonus to this training, we will give you hundreds of support questions that you can use to help you build out your Knowledge Base articles.
BECOME A HELP SCOUT POWER USER!
Level up your Customer Support with the powerful and cost effective platform companies like Honey, ClickDesigns, Marco Pollo, Systeme IO, and more are using!
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Our website and training is in no way endorsed by Help Scout. We are providing this training as a way to learn about how to use the Help Scout platform.